Enterprise pattern
API integration
API integration is about connecting Case Cloud to your existing stack (SSO, CRM, GIS, data warehouse) without brittle workarounds.
Reduces duplicate data entry and siloed reporting.
Supports sustainable integration patterns.
When to use this pattern
Use this pattern when…
- You need integrations with existing systems and BI.
Not ideal when…
- You’re running a standalone pilot with no integration needs.
Example workflows
Concrete journeys that commonly use this pattern:
Sync case updates
Push key fields to a data warehouse.
Sectors that use this pattern
Sector examples coming soon.
Hero domains using this pattern
Domain examples coming soon.
How the platform implements this pattern
Case Cloud supports integration via APIs and export patterns aligned to governance needs.
APIs and exports
Connect to CRM, GIS, and BI tooling.
- API access
- Exportable datasets
- Clear schemas
Role-based benefits
Why each role should care about this pattern:
Role-based benefits coming soon.
Configuration & extensibility
Control integration access with governance and security controls.
Governance controls that keep things safe
- Access control
- Audit logs
- Change control
Case studies
Case studies for this pattern coming soon.
Related patterns
Ready to apply the API integration pattern?
See how Case Cloud implements it with templates, workflows, SLAs, and dashboards.