Enterprise Patterns (Use Cases)
Patterns are reusable shapes of work: the case journeys, workflows, governance, and reporting you need across services. Explore when to use each pattern, example workflows, and how Case Cloud implements them.
Service & Operations
Incidents & complaints
One-off or short-lived issues that need a clear end-to-end journey from report to resolution.
Requests & service workflows
High-volume service requests and tasks with triage, routing, and fulfilment.
Inspections & visits
Field visits with checklists, findings, and follow-up actions tracked to closure.
Regulation & Enforcement
People & Risk
Platform & Foundations
Workflows & tasks
Define clear stages, tasks, and ownership to keep work moving.
Caseload management
Balance workloads and prioritise cases with SLA-aware oversight.
Mobile cases
Mobile-friendly casework for teams working in the field.
API integration
Integrate cases and data with existing systems via APIs and exports.
Security & compliance
RBAC, audit trails, and controls aligned to public sector expectations.
Data export
Export analysis-ready data for Power BI, Tableau, and reporting.
Dashboards & reporting
Operational and leadership dashboards for throughput, SLAs, and trends.
Phased rollout
Start small, prove value, then scale across services safely.
Templates & configuration
Reusable templates and configuration options with governance controls.
Audit & compliance
Audit logs, retention, and controls to support FOI and oversight.
Security
Security controls for governed access and safe operations.
Want help mapping your services?
We can help you identify which patterns apply, then show you the fastest path to value with a phased rollout.