Estates & facilities operations
Estates & facilities operations
Efficient inspections
Used by Universities & further education and others. Built on use cases like Inspections & visits and Requests & service workflows.
Who this is for
- Universities & further education
- Health trusts / ICS operational teams
- Facilities management / outsourcing / BPO
- Housing - councils & associations
Typical challenges
- Inspection follow-ups lost in email
- Asset-level reporting is inconsistent
- Slow turnaround on maintenance
Example use cases
- Planned inspection with follow-up actions
- Reactive maintenance request
- H&S visit workflow
- Asset issue escalation
Patterns used
Inspections & visits
Property checks, estate walks, H&S inspections, business safety visits, environmental inspections.
Learn more →Requests & service workflows
Service requests, tasks, permissions, estates work, repairs, helpdesk-style flows.
Learn more →Incidents & complaints
One-off or short-lived issues reported by citizens, staff or partners (noise, ASB, safety concerns, service issues).
Learn more →How the platform supports this domain
- Efficient inspections
- Mobile-first work
- Clear follow-ups
- Asset tracking
Relevant sectors
Universities & further education
Safe campuses; joined-up reporting across security, estates and student services.
Learn more →Health trusts / ICS operational teams
A governed layer for non-clinical operations; consistent processes across partners.
Learn more →Facilities management / outsourcing / BPO
Transparent SLAs; performance reporting; scalable operations beyond email and spreadsheets.
Learn more →Housing - councils & associations
Joined-up housing operations; linking tenant, property, and case; faster response, fewer repeat reports, better visibility across contractors and partners.
Learn more →For your team
- Leaders: outcomes and governance
- Service heads: practical workflows and visibility
- Operations: workload balance and SLAs
- IT and data: integration, security, and reporting
- Frontline teams: simple tools and clear steps
Related use cases
- Community safety & ASB
- Housing & neighbourhood operations
- Neighbourhood & public realm ops
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