Enterprise pattern
Programmes & interventions
Programmes & interventions cover long-running, multi-step programmes (e.g. early help, social prescribing, public health, community schemes) where progress, outcomes, and reviews matter over time.
Keeps long-running work structured and measurable.
Improves coordination across multiple stages and stakeholders.
Supports outcome reporting and continuous improvement.
When to use this pattern
Use this pattern when…
- Work spans weeks/months with review points and milestones.
- You need action plans, tasks, and outcome tracking over time.
- Multiple contributors need shared visibility.
Not ideal when…
- The work is single-incident resolution (use incidents & complaints).
- You only need one-off tasks with minimal workflow.
Example workflows
Concrete journeys that commonly use this pattern:
Early help programme
Capture referral, plan interventions, track actions and reviews, and report outcomes.
- 1. Referral and assessment
- 2. Plan and assign interventions
- 3. Review milestones
- 4. Outcome reporting and closure
Social prescribing
Coordinate referrals and track progress through interventions.
- 1. Referral received
- 2. Assign link worker
- 3. Interventions and follow-ups
- 4. Outcome captured
Sectors that use this pattern
Hero domains using this pattern
How the platform implements this pattern
Case Cloud supports programmes with configurable stages, action plans, review cycles, and outcome reporting—so teams can manage long-running work with structure and visibility.
Plans, tasks, and reviews
Keep multi-step work coordinated.
- Action plans with assigned tasks
- Review checkpoints and reminders
- Dashboards for progress and backlog
Outcomes and reporting
Measure what matters without manual wrangling.
- Outcome capture at milestones
- Consistent definitions across teams
- Exports for BI and statutory reporting
Role-based benefits
Why each role should care about this pattern:
For Heads of Service
- Clear progress visibility across cohorts.
- Outcome reporting without manual spreadsheets.
- Better governance across long-running work.
For Data & Performance
- Consistent outcome definitions and milestones.
- Fewer last-minute reporting scrambles.
- Exportable, analysis-ready data.
Configuration & extensibility
Evolve programme templates safely: stages, milestones, outcomes, and access rules with governance controls.
Governance controls that keep things safe
- Programme templates and versioning
- Permissions for sensitive programmes
- Audit logging for changes and outcomes
Case studies
Ready to apply the Programmes & interventions pattern?
See how Case Cloud implements it with templates, workflows, SLAs, and dashboards.