Service operations & contracts
Service operations & contracts
Transparent SLAs
Used by Facilities management / outsourcing / BPO and others. Built on use cases like Requests & service workflows and Inspections & visits.
Who this is for
- Facilities management / outsourcing / BPO
- Transport, travel and public realm operators
- Utilities and critical infrastructure
- Housing - councils & associations
Typical challenges
- SLA tracking without consistent tooling
- Limited visibility of contractor performance
- Fragmented helpdesk processes
Example use cases
- Helpdesk request and SLA tracking
- Contractor performance issue resolution
- Asset maintenance workflow
- Customer complaint handling
Patterns used
Requests & service workflows
Service requests, tasks, permissions, estates work, repairs, helpdesk-style flows.
Learn more →Inspections & visits
Property checks, estate walks, H&S inspections, business safety visits, environmental inspections.
Learn more →Incidents & complaints
One-off or short-lived issues reported by citizens, staff or partners (noise, ASB, safety concerns, service issues).
Learn more →How the platform supports this domain
- Transparent SLAs
- Evidence of delivery
- Integrated estates and helpdesk workflows
- Contract performance reporting
Relevant sectors
Facilities management / outsourcing / BPO
Transparent SLAs; performance reporting; scalable operations beyond email and spreadsheets.
Learn more →Transport, travel and public realm operators
Joined-up handling of network and customer issues; linking assets, locations and cases.
Learn more →Utilities and critical infrastructure
Safe, auditable handling of community-facing and vulnerability cases; coordination with public sector.
Learn more →Housing - councils & associations
Joined-up housing operations; linking tenant, property, and case; faster response, fewer repeat reports, better visibility across contractors and partners.
Learn more →For your team
- Leaders: outcomes and governance
- Service heads: practical workflows and visibility
- Operations: workload balance and SLAs
- IT and data: integration, security, and reporting
- Frontline teams: simple tools and clear steps
Related use cases
- Community safety & ASB
- Housing & neighbourhood operations
- Neighbourhood & public realm ops
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