Local authorities – counties / combined authorities
County councils and combined authorities coordinate complex services, multiple teams and partners.
Workflows often span highways, transport, schools estates, public realm and multi-agency programmes.
Case Cloud provides a common operating layer for cross-team casework and programme delivery.
Who we work with in this sector
- County councils
- Combined authorities
- Transport bodies
- Highways and public realm teams
- Programme and partnership teams
Typical challenges we see
Multi-service workflows with unclear ownership and handoffs
Limited cross-department visibility and inconsistent dashboards
Partner coordination via email and spreadsheets
Integration complexity with multiple line-of-business systems
Programme work that needs governance without heavy tooling
Sector use cases
Concrete scenarios we commonly support in Local authorities – counties / combined authorities.
Highways and transport reports
Structured triage, routing and updates by location and asset.
Schools estates issues
Track requests, visits, contractors and outcomes in one case.
Public realm operations
Consistent processes for inspection and follow-up.
Community safety programmes
Multi-agency actions and shared accountability.
Programme delivery
Interventions, tasks and outcomes tracked end-to-end.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Neighbourhood & public realm operations
Highways, streets, inspections, asset-linked workflows.
Learn moreProgrammes & partnerships
Multi-team programme delivery with governance and reporting.
Learn moreSecondary hero domains
Key enterprise patterns in this sector
The underlying patterns that recur in Local authorities – counties / combined authorities.
Outcome-focused delivery with tasks, milestones and reporting.
Explore this patternShared plans, actions and secure collaboration across partners.
Explore this patternBenefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Cross-department dashboards for demand and performance.
- Governed programme delivery without long implementation cycles.
- Less reputational risk from dropped handoffs and unclear accountability.
Service Director
- Multi-team workflows that can start in one area and scale.
- Better visibility across service boundaries and dependencies.
- Consistent reporting for members, boards and committees.
Operational Manager
- Work allocation, SLAs and escalation controls across teams.
- Fewer spreadsheets and manual follow-ups with partners.
- Clear action tracking for programme governance.
IT Lead
- Integrate with multiple line-of-business systems without replacing them.
- Common data model to reduce bespoke integrations over time.
- SSO and access controls suitable for complex organisations.
Data Lead
- Standardised measures across services to reduce reporting friction.
- Audit-ready timestamps and consistent status definitions.
- Exports to existing BI for enterprise insight.
Frontline Leader
- Clear tasks and checklists for visits and field work.
- One case timeline across teams reduces duplication and confusion.
- Mobile-friendly updates for on-site activity.
How we fit alongside existing systems
We connect into your existing stack and provide a shared operational layer for cross-team work.
Typically integrates with
- Highways/transport line-of-business systems
- GIS and asset registers
- CRM and constituent management
- Document management
- Data warehouse / BI
What this means in practice
- Keep specialist systems; orchestrate work and reporting on top.
- Incremental integration—prioritise the highest-value touchpoints first.
- Shared governance and audit trails for complex programmes.
Sector stories / case studies
Proof points from organisations like yours.
Programme delivery with accountability
“We finally had a single place to track actions, owners and outcomes across partners.”
Typical: Combined authority
Faster routing and resolution
“Triage and routing reduced delays and made ownership visible across teams.”
Typical: County council
Ready to explore Local authorities – counties / combined authorities?
Talk to us about your workflows, partners and how we can start small and scale.