Neighbourhood & public realm operations
Neighbourhood & public realm ops
Faster issue resolution
Used by Local authorities - districts / boroughs / unitaries and others. Built on use cases like Incidents & complaints and Requests & service workflows.
Who this is for
- Local authorities - districts / boroughs / unitaries
- Local authorities - counties / combined authorities
- Transport, travel and public realm operators
- Utilities and critical infrastructure
Typical challenges
- High volume of reports with slow closure
- Limited asset-level visibility
- Cross-team handoffs without clear ownership
Example use cases
- Street issue report to resolution
- Waste and fly-tipping workflow
- Tree or lighting inspection tracking
- Public realm hotspot actions
Patterns used
Incidents & complaints
One-off or short-lived issues reported by citizens, staff or partners (noise, ASB, safety concerns, service issues).
Learn more →Requests & service workflows
Service requests, tasks, permissions, estates work, repairs, helpdesk-style flows.
Learn more →Inspections & visits
Property checks, estate walks, H&S inspections, business safety visits, environmental inspections.
Learn more →How the platform supports this domain
- Faster issue resolution
- Asset-linked reporting
- Track cross-team actions
- Clear visibility for supervisors
Relevant sectors
Local authorities - districts / boroughs / unitaries
From citizen report to closed case; fewer chases; cross-service visibility; fast implementation in one service then scale to others.
Learn more →Local authorities - counties / combined authorities
Multi-service, multi-team workflows; cross-department dashboards; integration with existing line-of-business systems.
Learn more →Transport, travel and public realm operators
Joined-up handling of network and customer issues; linking assets, locations and cases.
Learn more →Utilities and critical infrastructure
Safe, auditable handling of community-facing and vulnerability cases; coordination with public sector.
Learn more →For your team
- Leaders: outcomes and governance
- Service heads: practical workflows and visibility
- Operations: workload balance and SLAs
- IT and data: integration, security, and reporting
- Frontline teams: simple tools and clear steps
Related use cases
- Community safety & ASB
- Housing & neighbourhood operations
- Regulatory & enforcement casework
Explore this use case
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