CaseCloud Website Terms and Acceptable Use

1.1

This policy governs your access to and use of casecloud.co (the "Website"), whether as a guest or (if enabled) a registered user.

1.2

By using the Website you agree to this policy. If you do not agree, do not use the Website.

2.1

The Website provides general information about CaseCloud and may include plan summaries, documentation, downloads, and contact mechanisms.

2.2

Use of the CaseCloud SaaS platform (the "Service") is governed by separate terms (for example CaseCloud Terms of Service and applicable call-off contracts, orders, SLAs, and data processing terms). Those documents apply when you access or use the Service.

2.3

If there is any inconsistency between Website content (including /plans) and contractual Service documents, the Service documents prevail for the Service. This policy continues to govern use of the Website.

3.1

We grant you a limited right to access and use the Website for lawful purposes.

3.2

We may change, suspend, withdraw, or restrict the Website (or any part of it) at any time, including for maintenance, security, legal compliance, or business reasons. We do not guarantee continuous availability.

4.1

If we provide login areas on the Website, you must keep credentials confidential and not share them.

4.2

We may disable credentials or restrict access where we reasonably believe:

• security has been compromised;
• credentials are being misused; or
• this policy has been breached.

5.1 Break the law or others' rights

• violate any applicable law or regulation;
• infringe intellectual property, confidentiality, or privacy/data protection rights.

5.2 Harm others or facilitate harm

• threaten, harass, abuse, intimidate, or discriminate against any person;
• exploit or endanger minors or promote child sexual abuse material (this will be reported);
• encourage violence, terrorism, or serious criminal activity.

5.3 Mislead or impersonate

• impersonate another person or misrepresent your affiliation;
• submit knowingly false or misleading statements or documents.

5.4 Spam or unauthorised promotion

• distribute spam, chain messages, or unsolicited advertising; or
• post promotional links or solicitations unless we have expressly permitted it.

5.5 Attack or compromise the Website

• introduce malware (including viruses, trojans, worms, ransomware) or exploit code;
• attempt unauthorised access to the Website, servers, or connected systems;
• probe, scan, test, or reverse engineer security controls without written permission;
• perform denial-of-service attacks or interfere with availability or performance;
• scrape or harvest data at scale, or bypass rate limits or access restrictions.

5.6 Commercial misuse of Website materials

copy, resell, or commercially exploit Website content except as permitted under Section 7.

6.1

If you submit content to the Website (for example via forms, uploads, or interactive features), it must:

• be accurate where it states facts;
• reflect genuinely held opinions where it states opinions; and
• be lawful.

6.2

Submissions must not be defamatory, obscene, hateful, or seriously offensive, and must not:

• unlawfully disclose personal data or confidential information you are not authorised to share;
• include doxxing or targeted harassment;
• promote illegal activity; or
• contain discriminatory content targeted at protected characteristics.

7.1

We (or our licensors) own all rights in the Website and its content, including text, graphics, branding, design, and downloadable materials, unless stated otherwise.

7.2

You may view the Website and print or download reasonable extracts for your internal reference, and you may share links to the Website.

7.3

You must not reproduce, republish, distribute, sell, or exploit Website content for commercial purposes without our written permission, and you must not remove copyright or proprietary notices.

8.1

If the Website allows you to post, upload, or otherwise contribute material ("User Content"):

• you warrant you have all rights necessary to submit it and that it complies with this policy;
• you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display User Content for the purpose of operating, securing, and improving the Website; and
• you acknowledge we may remove or restrict access to User Content where we reasonably believe it breaches this policy or the law.

8.2

We may disclose your identity to a claimant who asserts that User Content breaches their rights, where we are legally required to do so or where appropriate to respond to a credible claim.

9.1

Website content is provided for general information only. It is not professional advice and should not be relied upon as such.

9.2

We do not guarantee that Website content is complete, current, or error-free.

10.1 Linking to us

You may link to the Website provided the link is fair and lawful and does not imply endorsement or partnership without our written consent. We may withdraw linking permission if your site or linking practices breach this policy.

10.2 Third-party links

The Website may contain links to third-party sites. We do not control them and are not responsible for their content, availability, or any loss arising from their use.

11.1

Unauthorised access attempts and interference with the Website may constitute offences under the Computer Misuse Act 1990. We may report suspected offences and disclose relevant information to law enforcement.

11.2

We are not responsible for damage caused by viruses or other harmful material acquired through your use of the Website, to the extent permitted by law. You are responsible for using appropriate security and virus protection on your devices.

12.1

If we reasonably believe you have breached this policy, we may take any action we consider appropriate, including:

• removing or disabling access to content;
• restricting or suspending access to the Website;
• disabling accounts or credentials (if applicable);
• reporting matters to law enforcement or regulators; and/or
• pursuing legal remedies.

12.2

We are not liable for losses resulting from enforcement action taken in response to suspected or actual breaches.

13.1 Statutory limitations

Nothing in this policy limits or excludes liability that cannot be limited or excluded by law (including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

13.2 Exclusions and limitations

To the maximum extent permitted by law:

• the Website is provided on an "as available" basis;
• we exclude implied warranties and conditions relating to the Website;
• we are not liable for loss arising from use of, or inability to use, the Website, including loss of profits, business, revenue, goodwill, anticipated savings, data, or indirect or consequential loss;
• we are not liable for any loss or damage arising from third-party content, links, or services accessible through the Website;
• we are not liable for any loss or damage arising from user-generated content, submissions, or uploads; and
• we are not liable for any loss or damage arising from events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or failures of third-party systems or networks.