Universities & further education
Universities and colleges manage safety, wellbeing, accommodation and conduct issues across multiple departments.
Students experience fragmentation when security, estates and student services can’t see the full picture.
Case Cloud supports joined-up reporting and casework across campus services.
Who we work with in this sector
- Universities
- Colleges
- Student unions
- Campus security teams
- Student wellbeing and support services
- Estates and facilities teams
Typical challenges we see
Issues spanning multiple departments with weak handoffs
Safeguarding/wellbeing context handled inconsistently
Accommodation and estates issues tracked separately
Complaint and conduct workflows needing audit trails
Limited visibility across campus hotspots and repeat issues
Sector use cases
Concrete scenarios we commonly support in Universities & further education.
Campus safety
Reports, actions and outcomes with clear ownership.
Student wellbeing
Secure triage and support coordination.
Accommodation issues
Joined-up tracking across housing and support teams.
Estates/facilities
Requests, visits and contractor actions tracked end-to-end.
Misconduct and complaints
Consistent workflows with audit trails and decision logs.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Key enterprise patterns in this sector
The underlying patterns that recur in Universities & further education.
Incident handling with a complete timeline and audit trail.
Explore this patternConsistent handling of safeguarding context with access controls.
Explore this patternFacilities requests, triage, routing and status updates.
Explore this patternBenefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Better assurance for student safety and wellbeing governance.
- Reduced reputational risk from fragmented case handling.
- Clearer reporting across incidents, wellbeing and estates.
Service Director
- Joined-up workflows across security, estates and student services.
- Consistent templates for conduct, complaints and wellbeing pathways.
- Better visibility of repeat issues and campus hotspots.
Operational Manager
- Caseload dashboards for incidents, requests and support cases.
- Task tracking and deadlines reduce missed follow-ups.
- More consistent service performance evidence.
IT Lead
- Integrates with student records and existing tools where needed.
- Access controls and audit for sensitive wellbeing information.
- Avoids multiple departmental shadow systems.
Data Lead
- Consistent reporting across departments and workflows.
- Better insight into hotspots, repeats and service demand.
- Exports to BI for institution-wide dashboards.
Frontline Leader
- Clear next actions and checklists across case types.
- One timeline reduces duplication and missed context.
- Faster handoffs between teams supporting the student.
How we fit alongside existing systems
Case Cloud can sit across campus services, linking to existing student and estates systems while providing a shared workflow.
Typically integrates with
- Student records and CRM
- Accommodation/housing systems
- Facilities management tools
- Security systems and incident logs
- BI/reporting
What this means in practice
- Keep specialist systems; use Case Cloud for cross-team coordination.
- Strong access controls for sensitive wellbeing information.
- Single operational view for campus-wide casework.
Sector stories / case studies
Proof points from organisations like yours.
Joined-up campus support
“We reduced handoff gaps by giving teams a shared timeline and clear ownership.”
Typical: University
Fewer repeat reports
“Students got quicker answers because cases didn’t bounce between departments.”
Typical: Further education college
Ready to explore Universities & further education?
Talk to us about your workflows, partners and how we can start small and scale.