Public service operations
Public service operations
Joined-up casework across teams
Used by Local authorities - districts / boroughs / unitaries and others. Built on use cases like Requests & service workflows and Programmes & interventions.
Who this is for
- Local authorities - districts / boroughs / unitaries
- Local authorities - counties / combined authorities
- Central government and arms-length bodies
Typical challenges
- Siloed service processes
- Inconsistent reporting across teams
- Heavy admin burden for staff
Example use cases
- Cross-department case handling
- Public enquiry workflow
- Programme casework tracking
- Operational incident follow-up
Patterns used
Requests & service workflows
Service requests, tasks, permissions, estates work, repairs, helpdesk-style flows.
Learn more →Programmes & interventions
Long-running multi-step programmes (early help, social prescribing, public health, community schemes).
Learn more →Incidents & complaints
One-off or short-lived issues reported by citizens, staff or partners (noise, ASB, safety concerns, service issues).
Learn more →How the platform supports this domain
- Joined-up casework across teams
- Adaptable workflows
- Dashboard visibility
- Reduce admin burden
Relevant sectors
Local authorities - districts / boroughs / unitaries
From citizen report to closed case; fewer chases; cross-service visibility; fast implementation in one service then scale to others.
Learn more →Local authorities - counties / combined authorities
Multi-service, multi-team workflows; cross-department dashboards; integration with existing line-of-business systems.
Learn more →Central government and arms-length bodies
Fast programme launch; configurable workflows; governance and audit.
Learn more →For your team
- Leaders: outcomes and governance
- Service heads: practical workflows and visibility
- Operations: workload balance and SLAs
- IT and data: integration, security, and reporting
- Frontline teams: simple tools and clear steps
Related use cases
- Community safety & ASB
- Public protection & vulnerability
- Housing & neighbourhood operations
Explore this use case
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