Non-clinical health & care operations
Non-clinical health & care operations
Governed, consistent process
Used by Health trusts / ICS operational teams and others. Built on use cases like Requests & service workflows and Risk, vulnerability & safeguarding.
Who this is for
- Health trusts / ICS operational teams
- Health & wellbeing / public health
- Adult social care / community-based support
Typical challenges
- Non-clinical work scattered across tools
- Inconsistent processes across partners
- Limited outcomes reporting
Example use cases
- Patient experience case handling
- Estates issue reporting
- Community wellbeing referral workflow
- Multi-partner programme task tracking
Patterns used
Requests & service workflows
Service requests, tasks, permissions, estates work, repairs, helpdesk-style flows.
Learn more →Risk, vulnerability & safeguarding
Tracking individuals/locations at risk, vulnerability scoring, repeat harm, safeguarding processes.
Learn more →Programmes & interventions
Long-running multi-step programmes (early help, social prescribing, public health, community schemes).
Learn more →Multi-agency coordination
Joint work across councils, police, housing, health, universities, VCSEs; shared actions, referrals, information-sharing.
Learn more →How the platform supports this domain
- Governed, consistent process
- Outcomes tracking
- Cross-partner visibility
- Avoid spreadsheet creep
Relevant sectors
Health trusts / ICS operational teams
A governed layer for non-clinical operations; consistent processes across partners.
Learn more →Health & wellbeing / public health
Cross-agency coordination; outcome tracking; secure handling; alternative to clinical systems.
Learn more →Adult social care / community-based support
Complementary platform for processes that do not fit core social care systems; easy for partners.
Learn more →For your team
- Leaders: outcomes and governance
- Service heads: practical workflows and visibility
- Operations: workload balance and SLAs
- IT and data: integration, security, and reporting
- Frontline teams: simple tools and clear steps
Related use cases
- Community safety & ASB
- Public protection & vulnerability
- Housing & neighbourhood operations
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