Plans that scale with your service

A simple way to get started with digital case management. Up to 10 staff and 10,000 interactions a year in a single environment. Create forms, capture data and run straightforward linear workflows. Ideal for one small team wanting better visibility: clear case views and search, easy exports, standard reports and basic admin controls. Includes 9–5 weekday support so you’re never stuck getting off the ground.

Nano AI data chatbot with 2,500 annual credits for quick lookups over recent cases. Handy for simple “what’s happening” questions, without overwhelming smaller teams. No advanced AI add-ons by default, keeping things simple and low-risk.

Designed for services that have outgrown spreadsheets and shared inboxes. Up to 25 staff and 50,000 interactions a year in one environment. Adds smarter workflows with branching, saved views and filters, built-in and scheduled reports, and basic automation like round-robin assignment and absence cover. Keep everything in one place for a single department or service, with roles per team and read/write API access (rate limited). Includes 9–5 support, 2 hours of live training and light remote setup support so you can get to value quickly.

Nano AI data chatbot with 7,500 annual credits for more frequent queries. Optional AI insights for case/report summaries and risk flags, plus limited batch pattern analysis (smaller jobs on a subset of data). Ideal for introducing AI gently into day-to-day work.

A full digital operations hub for one organisation or directorate. Up to 50 staff and 100,000 interactions a year. Advanced workflow builder with SLAs, escalations and parallel tasks; multi-team working in one department; bulk updates, intelligent grouping of related cases and versioned templates. Ideal if you need serious reporting and controls: custom report builder, richer dashboards, fine-grained permissions and stronger audit trails. Includes 8–6 weekday support, a named contact for check-ins, 4 hours of live training and guided implementation.

Nano + Mini AI data chatbot with 12,500 annual credits for richer questions over a wider history. AI insights included for summaries and risk flags. Standard-scale AI pattern analysis (1× baseline) and basic trend and anomaly detection to highlight issues early. Optional AI-generated leadership reports for narrative summaries.

Built for complex organisations running multiple services and departments. Up to 200 staff and 200,000 interactions a year, with two environments (for example production and UAT). Give each department its own space while keeping a single view across teams, with advanced routing based on skills and SLAs, backup teams, powerful grouping and templates per service and department. Leadership teams get cross-department dashboards and comparisons, higher-limit APIs and integrations, IP restrictions, audit exports and flexible data residency. Includes 24×7 dedicated support, on-call incident bridge, 99.95% uptime targets, a named CSM, quarterly reviews and 8 hours of live training plus multi-workshop implementation.

Nano + Mini + Full AI data chatbot with 25,000 annual credits for deep, filtered questions (by service, location, reporter type, tags and more). AI insights included, with enhanced (2× baseline) pattern analysis across larger datasets and multiple services/departments, plus richer trend and anomaly detection. Optional AI-generated leadership reports distil patterns into plain-language summaries.

For organisations running services across multiple partners, agencies or councils. Unlimited staff and 500,000 interactions a year, with two environments and full multi-organisation support. Separate and share work across organisations with multi-org workspaces, cross-org case routing and large-scale intelligent clustering of issues. Designed for senior leadership and partnership governance: cross-org dashboards, deep insights, full audit export including pen test reports, flexible or dedicated data residency, maximum API limits and the richest integration options. Includes 24×7 dedicated support, on-call bridge, enterprise SLAs, a named CSM, quarterly success reviews, 8 hours of live training and implementation tailored for multi-org roll-outs.

Nano + Mini + Full AI data chatbot with 50,000 annual credits for high-volume, cross-org querying. AI insights included, with full-scale (4× baseline) pattern analysis across multiple organisations, plus enhanced anomaly detection over longer history windows. Optional AI-generated leadership reports provide powerful narrative overviews for boards, partnerships and senior leaders.