Community safety & ASB
Community safety & ASB
Reduce repeat incidents
Used by Local authorities - districts / boroughs / unitaries and others. Built on use cases like Incidents & complaints and Investigations & enforcement.
Who this is for
- Local authorities - districts / boroughs / unitaries
- Housing - councils & associations
- Community safety & policing (non-emergency)
- Universities & further education
Typical challenges
- Repeat incidents across teams with no single owner
- Slow handoffs between partners
- Limited visibility of hotspots and trends
Example use cases
- ASB report intake to resolution
- Noise nuisance investigation workflow
- Hotspot monitoring with action tracking
- Multi-agency case conference actions
Patterns used
Incidents & complaints
One-off or short-lived issues reported by citizens, staff or partners (noise, ASB, safety concerns, service issues).
Learn more →Investigations & enforcement
Evidence gathering, structured workflows, follow-ups, compliance checks, legal processes, regulatory activity.
Learn more →Risk, vulnerability & safeguarding
Tracking individuals/locations at risk, vulnerability scoring, repeat harm, safeguarding processes.
Learn more →Multi-agency coordination
Joint work across councils, police, housing, health, universities, VCSEs; shared actions, referrals, information-sharing.
Learn more →How the platform supports this domain
- Reduce repeat incidents
- Joint actions across partners
- Consistent ASB workflows
- Hotspot and trend visibility
Relevant sectors
Local authorities - districts / boroughs / unitaries
From citizen report to closed case; fewer chases; cross-service visibility; fast implementation in one service then scale to others.
Learn more →Housing - councils & associations
Joined-up housing operations; linking tenant, property, and case; faster response, fewer repeat reports, better visibility across contractors and partners.
Learn more →Community safety & policing (non-emergency)
Multi-agency case management, risk flags, information-sharing; turning reports into accountable joint actions.
Learn more →Universities & further education
Safe campuses; joined-up reporting across security, estates and student services.
Learn more →For your team
- Leaders: outcomes and governance
- Service heads: practical workflows and visibility
- Operations: workload balance and SLAs
- IT and data: integration, security, and reporting
- Frontline teams: simple tools and clear steps
Related use cases
- Public protection & vulnerability
- Housing & neighbourhood operations
- Neighbourhood & public realm ops
Explore this use case
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