Housing
Housing casework spans repairs, tenancy, ASB, inspections and complaints.
Case Cloud links tenant, property and case so teams can work faster and residents chase less.
Who we work with in this sector
- Council housing teams
- Housing associations
- Repairs and contractor management teams
Typical challenges we see
Repairs, ASB and complaints spread across systems
Poor visibility across contractors and partners
Repeat reports and escalations due to weak status updates
Sector use cases
Concrete scenarios we commonly support in Housing.
Repairs
Track requests, tasks, SLAs and contractor actions end-to-end.
ASB
Joined-up casework with partners and community safety teams.
Inspections
Consistent templates for visits, actions and follow-ups.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Key enterprise patterns in this sector
The underlying patterns that recur in Housing.
Benefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Better oversight of housing operations and contractor performance.
- Fewer escalations through clearer ownership and tracking.
- Start small and scale across housing workflows.
Service Director
- Joined-up view linking tenant, property and case.
- Consistent processes across repairs, ASB and inspections.
- Reduced repeat contact via clearer status and updates.
Operational Manager
- Caseload dashboards and SLA tracking.
- Templates for visits and follow-up actions.
- Fewer spreadsheets and manual chasing.
IT Lead
- Integrates with housing management systems and CRM.
- SSO, audit and governance controls.
- Incremental approach reduces replacement risk.
Data Lead
- Consistent case definitions for reporting.
- Better insight into repeats and hotspots.
- Exports to BI for performance dashboards.
Frontline Leader
- Clear tasks and checklists reduce missed steps.
- One place for notes, evidence and updates.
- Mobile-friendly updates for visits.
How we fit alongside existing systems
Case Cloud complements housing management systems by orchestrating workflows and improving cross-team visibility.
Typically integrates with
- Housing management systems
- Repairs contractor tooling
- CRM/contact centre platforms
- BI/reporting
What this means in practice
- Keep tenancy/property as the system of record.
- Create a single operational timeline across teams.
- Integrate incrementally, starting with the highest-value workflows.
Sector stories / case studies
Proof points from organisations like yours.
Better repair visibility
“Clear tasks and SLAs improved visibility and reduced resident chasing.”
Typical: Housing service
Joined-up ASB casework
“Multi-team actions became trackable and auditable.”
Typical: Housing association
Ready to explore Housing?
Talk to us about your workflows, partners and how we can start small and scale.