Housing associations
Housing associations need joined-up operations across repairs, tenancy, ASB and complaints.
Case Cloud provides a workflow layer that links property, tenancy and case while fitting alongside existing systems.
Who we work with in this sector
- Housing associations
- Repairs teams
- Neighbourhood teams
Typical challenges we see
Disjointed workflows across repairs, ASB and inspections
Limited visibility across contractors and partners
Repeat contact and escalations due to unclear status
Sector use cases
Concrete scenarios we commonly support in Housing associations.
Repairs
Track requests, tasks and SLAs with contractor visibility.
ASB
Joined-up casework with clear actions and ownership.
Complaints
Consistent timelines and audit trails.
Relevant hero domains
How this sector maps to the solutions and capabilities we deliver.
Key enterprise patterns in this sector
The underlying patterns that recur in Housing associations.
Benefits for each persona in this sector
Tailored messaging for the roles typically involved.
Senior Leader
- Clearer operational KPIs and fewer escalations.
- Low-risk rollout with quick wins.
- Better oversight of contractor performance.
Service Director
- Consistent processes across housing services.
- Joined-up case timelines and ownership.
- Reduced resident chasing through clearer updates.
Operational Manager
- Caseload dashboards and SLA tracking.
- Templates for inspections and follow-up actions.
- Less manual chasing and spreadsheet work.
IT Lead
- Integrates with housing management and contractor systems.
- SSO and governance controls.
- Avoids bespoke bolt-ons for each workflow.
Data Lead
- Cleaner case data for reporting and assurance.
- Better insight into repeats and hotspots.
- Exports to BI tools.
Frontline Leader
- Clear tasks and checklists with less duplication.
- One place for notes and evidence.
- Mobile-friendly for visits and on-site updates.
How we fit alongside existing systems
Case Cloud orchestrates housing workflows and provides visibility across teams without replacing core housing systems.
Typically integrates with
- Housing management systems
- Contractor job systems
- CRM/contact centre tooling
- BI/reporting
What this means in practice
- Keep tenancy/property data in the core housing system.
- Add a single operational case layer for workflows and tasks.
- Integrate incrementally for the highest-value touchpoints.
Sector stories / case studies
Proof points from organisations like yours.
Fewer repeat reports
“Clear ownership and updates reduced repeat reporting and chasing.”
Typical: Housing association
Better SLA performance
“Dashboards and tasking improved SLA adherence and visibility.”
Typical: Repairs team
Ready to explore Housing associations?
Talk to us about your workflows, partners and how we can start small and scale.